FAQs
The content below is for general information only relating to our new Next Generation trading platform and is subject to the applicable Terms of Business governing your account. For more details, please refer to the applicable Terms of Business (and its associated documents) or contact us.
General FAQs
Are there any costs or admin fees etc. for opening an account?
There are no charges for creating a demo or live account on the Platform.
What are the system requirements of your trading Platform?
You will need to have Adobe Flash Player version 10 or higher installed and internet access to use the web based app. Flash Player 10 does not run on most 64-bit browsers, which may result in issues when logging on to the platform. If this is the case, please click on this link to download a 32-bit browser, which will enable you to download Flash successfully.
How do I find a particular product on your Platform?
Use our Product Library to search for any Product. If you know the name, stock code or common nickname, simply type it in and search. Alternatively, you can browse through our list of companies (shares), indices, commodities and currencies (forex) and filter by type, region and country.
What is the minimum investment amount?
There is no real minimum when trading CFDs, as new fractional ownership allows you to own a fraction of any asset, meaning you can decide to invest in a half, a tenth or even a hundredth of a share. The choice is yours. The maximum stake varies according to each instrument. On the trading platform, just click on the fact sheet icon next to the instrument name to see the maximum stake.
Can I trade using my mobile phone?
Yes! If you have an iPhone you can trade on your mobile phone. Simply visit the App Store from your iPhone and search for CMC Markets to download or click here for more information.
Can I trade while I am abroad?
Yes, as the Platform is web based, you can trade anywhere as long as you have internet access.
Can I invest using an alternative currency?
You can only deposit funds into your CFD account using your local currency. Please contact a member of our Customer Service Team for assistance on +65 6559 6000 or via email at customerservice@cmcmarkets.com.sg. In the future we may open up the possibility of trading in other currencies.
Site and platform changes
Do you offer a demo account?
Yes! Our demo accounts are free and offer unlimited use of our trading platforms. All you need to do is provide a valid email address and you will be able to start in less than a minute. You can sign up for a free demo account here.
How do I find my login details?
Your username is the email address you specified when you opened your account.
What should I do if I have forgotten my password?
If you cannot remember your password, either use the "Forgot password?" link on the sign in page or contact a member of our Customer Service Team for assistance on +65 6559 6000 or via email at customerservice@cmcmarkets.com.sg
What is my account number?
You will receive a welcome email from us that contains your account number. This can also be found by clicking on the 'Preferences' icon in the top right hand corner of our CFD Trading Platform and then selecting the 'Information' tab.
Can I sign into the Next Generation CFD account with my old Marketmaker details or do I need to open a new account?
The CMC Markets Next Generation Platform requires you to set up a new account. However, if you are an existing customer we can help you migrate to the new Platform. Contact our Customer Service Team on +65 6559 6000 or via email at customerservice@cmcmarkets.com.sg for more details.
Our Products
How can I learn more about CMC Markets’ Platform and Apps?
You can approach our friendly colleagues in the Sales Department (+65 6559 6000) with any questions you may have. In addition, they can arrange your attendance at any of our seminars and one-to-one training to suit your needs. Please note that we do not provide tips, trading or investment advice.
How do I trade?
Watch our introductory video “Take a Tour” for a short demonstration of how to use the Platform and Apps and place orders. These tours can also be found on the Platform using the 'Guided Tours' icon. If you are unsure, you can start by using our free unlimited use demo account and run through placing orders there. Click here for a step by step guide to placing a trade.
What is the spread?
The spread is the difference between the price you buy at and the price you sell at. The spread for each instrument varies and can be found by clicking on the > arrow next to the instrument and selecting the Overview tab.
What is Margin Trading?
Margin trading is a powerful tool that allows you to invest without tying up large percentages of your own capital.
We offer a flexible approach to margin trading. Gone are the days of being forced to take on fixed leverage - now you are in control. You can easily increase or decrease the amount of margin you would like to use on each transaction. You can invest using no leverage, or invest with full leverage, the decision is yours. Click here for a more detailed explanation.
Where do I find the trading hours for instruments?
The trading hours for each instrument varies and can be found by clicking on the > arrow next to the instrument and selecting the Overview tab. You can also view these hours through the Product Library. Please click here.
Is it possible to trade on a market when it is closed?
Yes, we do offer out of hours trading on selected instruments. For full information please click here.
Why is CMC Markets’ Price not the same as the underlying market?
The prices of the CMC Products are generated in real time electronically by the Platform, and while those prices take into account various prices from various sources, they are not taken from any particular source. As such, the prices at which you open and close Trades are exclusive to the Platform and should not be compared to prices you may see elsewhere. (CMC Markets offers a quote regardless of a trade actually being placed on any exchange).
What are the charting facilities available on the Platform?
Our comprehensive charting package has more than 45 technical studies (including MACD, RSI and DMI) and over 20 technical overlays (like Moving Averages and Bollinger Bands). We also have a range of drawing tools (such as Support and Resistance Channels) along with adjustable time frames of historical data of up to 5 years for each instrument. For more details please click here.
What are Transaction Holding Costs?
A Holding Cost is incurred if a trade is held open at such time as specified in the Product Library from time to time. The Holding Cost is the sum of both the Transaction Borrowing Cost and the Transaction Carrying Cost (and the applicable CMC Currency Conversion Rate will be applied). The Transaction Borrowing Cost is applied to the unfunded portion of the trade and the transaction Carrying Cost, which is equivalent to the cost of carrying the underlying asset, is applied to the total value of the trade. For full details please refer to our Terms of Business.
What are Borrowing Costs?
When you place a trade with CMC Markets and use any optional margin you will incur a Borrowing Cost. The Transaction Borrowing Cost is the cost of ‘borrowing’ the value of the unfunded portion of a trade. We calculate the rate applicable to the Borrowing Cost with reference to interbank lending rates. The Borrowing Cost is only applicable to trades on the following product types: Indices, Companies (Shares) and Commodities. For full details please refer to our CFDs Terms of Business.
What are Carrying Costs?
CMC Markets products are priced with reference to underlying assets. Investing directly in such assets carries an associated cost of physically holding those assets for a period of time. For instance, if you buy futures on crude oil, someone has to store that oil until the delivery date. The Carrying Cost represents the cost involved in holding an asset. The Carrying Cost is only applicable to trades on the following product types: Commodities and Currencies. For full details please refer to our CFD Terms of Business.
Web platform
Do I need Flash installed?
Yes, you will need to download Adobe Flash Player version 10 or higher if it is not already installed.
How do I install Flash?
You will need Adobe Flash Player 10 (which can be accessed here) or higher installed and internet access to use the web based app. Flash Player 10 does not run on most 64-bit browsers, which may result in issues when logging on to the platform. If this is the case, please click on this link to download a 32-bit browser, which will enable you to download Flash successfully.
How do I save my settings and layouts?
Settings, such as 'Transaction Based Stop Loss' are automatically saved when they are edited on the Platform. Your last viewed layout is also automatically saved when you log out of the Platform and will present the same view when you log in subsequently. However, at present you cannot save multiple layouts.
Where can I view the balance of my account?
Your account balance is always visible in the bottom right hand corner of the screen. You can also see the details of your available Cash, your Margin used and your current Profit or Loss. These items added together give you your Account Value. This section can be hidden by clicking on the ‘Hide Mini Account’ icon.
How can I find out if you offer a particular product?
Use our Product Library to search for any Product. If you know the name, stock code or common nickname simply type it in and search. Alternatively, you can browse through our list of companies (shares), indices, commodities and currencies and filter by type, region and country.
What does performance mean on the Platform?
Performance is the percentage increase or decrease of a particular instrument’s price over a ‘Time Range’ that you can select in the Product Library filter.
What does volatility mean on the Platform?
Volatility expresses the degree to which the yield on an investment varies from a mean value in a specific period of time, thus making it a measure of risk. Normally, the higher the volatility implies the riskier the instrument. On the Platform this is shown as a percentage over a ‘Time Range’ that you can select in the Product Library filter.
How do I find news and company information?
Click on the > arrow next to the instrument name and click on the News tab for product specific news. Or for more general market related news, simply click on the News icon in the bottom left corner of the Platform.
How can I view the history of my activity and trades?
Open the Account window and click on the History tab. You can then sort and filter your history by clicking on the column headings. If you require an electronic copy, click the print icon and a PDF version of your statement will be created.
CMC Markets App for iPhone & iPad FAQs
Which versions of the iPhone and iPad are supported?
The CMC Markets CFD App is compatible with all iPhone and iPad models.
How do I download the CMC Markets App for my mobile device?
Simply visit the App Store from your iPhone or iPad.
I already have an account with CMC Markets. Do I need a separate account for my iPhone or iPad?
You can use the same account on the web and on your iPhone or iPad. If you already have an account, you can sign in using the same details.
What happens when I receive a call or message when I'm on the App?
Receiving a call or text message will interrupt the connection until that communication has ended. Receiving an email will not directly interrupt the connection.
What happens when the 3G connection drops in and out when roaming?
It can take a few seconds to reconnect if the 3G connection drops out when roaming so please be patient. Once you’re reconnected you'll see a message on the bottom of your screen.
What happens when I’m multitasking (iOS4)?
The CMC Markets App doesn’t use any data when in the background. So feel free to go ahead and multitask without worrying about additional data charges.
How do I receive updates to the CMC Markets App for iPhone or iPad?
It’s easy – every time there’s a new version available you’ll receive a notification from the App Store.
How do I search for a product?
You can search for any product by tapping on the ‘Library’ icon in the menu bar. Here you can search by name or alternatively filter results by type, region, country, performance and even volatility.
Are live charts available?
Yes!
iPhone - To see a chart for any product simply click the information icon (i) on the left hand side next to the price. This will bring up a comprehensive fact sheet, and then click the chart icon in the bottom right of screen.
iPad – Simply select an instrument from the Product Library and then tap anywhere on the result line to load that instruments fact sheet. Then tap the chart icon in the top right.
Can I zoom in on charts?
iPhone - Rotate your iPhone horizontally to view a full sized chart. You can then zoom in on price by changing the price frequency from 1 week up to 5 seconds.
iPad – Double click on any loaded chart to enter full screen mode.
What is multi touch chart navigation?
By tapping and holding down two positions on the chart you can scroll your fingers to the left or right to see the percentage rise or fall between those two points.
How do I create a watchlist?
It’s easy - tap the 'Watchlist' icon in the menu bar, then tap on 'Create New Watchlist'. Give your Watchlist a name and then click 'Done'. You can create as many different watchlists as you like.
How do I add to a watchlist?
Use the 'Library' to find the product you want. Tap on the 'Add' icon, and then simply select the Watchlist you want to add to.
Are the watchlists created in the iPhone and iPad displayed on the web based Platform?
No, watchlists are stored on each App individually and are currently not transferable.
How do I place a Trade?
Tap on the buy price or the sell price and an order ticket will appear. Then select from Market or Limit Order, the trade size in units or amount, percentage of trade you want financed, any Stop Loss and Take Profit levels and then tap on Confirm to finish. Use the inbuilt charts to help you set your risk management orders against historical prices.
What happens if I lose the connection when I’m in the middle of placing a trade?
If you do not receive a confirmation screen then it is likely your trade has not gone through. You can go into your account and check your positions to check whether or not a trade has gone through. Trades that aren’t completed or that are frozen for more than 60 seconds should automatically time out. If you need any assistance, don’t hesitate to contact our Customer Service Team for support on +65 6559 6000 or via email at customerservice@cmcmarkets.com.sg.
How do I transfer funds into my account?
Tap on the 'Payments' icon in the menu bar. Here you can transfer money securely into your trading account. Information about the different types of options will be displayed on screen.
How do I withdraw funds from my mobile Apps?
To withdraw funds please contact our Customer Service Team who will be able to do this for you, on +65 6559 6000 or via email at customerservice@cmcmarkets.com.sg. This functionality will soon be built into the payments icon on the CMC Markets App for iPhone and iPad.
I was timed out during my payment, how do I know if my payment went through?
Your payment has most likely not been processed. If in doubt please check your account balance under 'Account' or alternatively call us on +65 6559 6000 or via email at customerservice@cmcmarkets.com.sg and we’ll be happy to help you.
Are my settings stored on my iPhone/iPad or with CMC Markets?
All settings for the CMC Markets App are stored on the CMC Markets server - except for watchlists which are stored on your mobile device. Please note these settings are only applicable to the iPhone and iPad individually and not our web based App.
Where can I find more information about the CMC Markets iPhone App and iPad App?
Please click here for more information on our iPhone App.
Please click here for more information on our iPad App.
If I decide to remove the CMC Markets App from my mobile device what happens to my account?
Nothing will happen to your account. You are simply uninstalling the application from your iPhone or iPad, your account will still be active and you can access it online via our website.
Account information and funding
How do I upgrade my account from a demo to a live account?
If you already have a demo account, you will note that on the log in page there is a button 'Open a live account'. If you select this, the website will use your current demo account details and you can simply complete the additional fields to create a Live account.
How soon can I begin Trading?
You can begin trading using as soon as your application has been successfully completed and you have funded your account. However, there will be cases where additional documentation is needed before we can process your account application.
Why do we need your personal information?
We need a customer's personal information (such as full name, address, telephone number etc.) to confirm who customers say they are. Security of our customers' information, your personal data, is of the utmost importance to us.
What do we do with your personal information?
We may use your information to make further enquiries about you, including checks to combat fraud. We may also use any information we have about you to make an assessment of whether or not you have sufficient knowledge and experience to understand the risks involved in trading. We do not sell your personal information to any third parties for marketing purposes.
What do I do if my personal details change?
Please contact a member of our Customer Service Team on +65 6559 6000 or via email at customerservice@cmcmarkets.com.sg. They can assist you with any account enquiries you have.
What security do I have, and who is CMC regulated by?
CMC is authorised and regulated by the Monetary Authority of Singapore (MAS). As such, if you are a retail client we will hold your money in an account separate from our own. This means that if we become insolvent, your money is protected. However, please note your money is not protected in the event that the bank holding your money becomes insolvent.
What service will I receive as a customer of CMC Markets?
Upon opening a live account, you will be able to contact the Customer Service Team via the ‘Live Help’ icon within the Platform, or alternatively via telephone on +65 6559 6000 or via email at customerservice@cmcmarkets.com.sg.
Do I need to deposit any funds to activate my account?
You can sign into your account as soon as your application is accepted and you set up a username and password. However, you won’t be able to place a trade unless there are sufficient funds in your account to hold an open position. If you want to try the Platform first then you can open a free unlimited use demo account.
What is the minimum amount needed to start trading?
We do not insist on a minimum account balance. However, you should ensure you have enough funds deposited with us to meet your trading and investment needs.
How do I transfer funds into my account?
In Singapore you can fund your account by Bank Transfer, Cheque, MEPS (MAS Electronic Payment System) or in person at our office by NETS. For full details on funding and withdrawing from your account, please click here.
How do I make a bank transfer to fund my account?
CMC Markets bank account details can be found on the 'Bank Transfers' tab, of the 'Payments' icon on the Platform. Once you have the details, you will need to process the transfer using your own online banking system or from a bank branch. Please ensure you send us money from a bank account held by you. We do not accept Cash deposits.
What happens once I have made the bank transfer from my account?
Your bank will send the funds to the CMC Markets bank account. Once they are credited to our account, we will credit it to your trading account, subject to our normal fraud checks.
How do I make a withdrawal?
While logged into your trading account, select the ‘Payments' icon and click the ‘Withdrawals’ tabs. Enter the amount you wish to withdraw, then select “Withdraw funds” button. The system will then process the withdrawal for you. Or you can contact the Customer Service Team on +65 6559 6000, who can also process the withdrawal for you. Please note that you must furnish us with a copy of your bank statement for the bank you intend to withdraw your funds to prior to processing of your withdrawal request. For full details and any costs involved click here.
How is the available withdrawal amount calculated?
This does not include funds that are tied up in open positions and will take into account any losses you may have for your outstanding open positions
How soon will I receive my funds?
For security, once the withdrawals have been subject to the normal fraud checks, you will receive your funds normally within 2-4 business days upon receipt of your withdrawal request subject to the mode of payment requested. Please ensure that the withdrawal request is completed correctly to avoid a delay in processing time and your funds. We will also need a copy of your bank statement before we are able to process your withdrawal request
Why do I need to set up bank details?
A verified bank account will allow you to fund your account directly with bank transfers, without the payment being stopped and sent for exception handling by our payments team. It will also allow for you to make withdrawals. Please note that withdrawals cannot be made to unverified bank accounts.
What are the charges for making payments or withdrawing funds?
If you are using a local bank account there are no charges. Other methods of payment may have a fee associated with them. Visit our page on funding your account for more details.
How do I transfer my existing funds from Marketmaker to the new Platform?
To transfer your funds between your Marketmaker account and your new Next Generation account, please contact the Sales or Account Management Team via telephone on +65 559 6000. Please note there is no facility to send funds from the new account, back to a Marketmaker trading account.
What does CMC Markets do with its customer money?
As required by the Monetary Authority of Singapore (MAS), all customer funds when deposited are segregated from any other CMC Markets funds. We will hold an amount equivalent to your Account Value in this segregated account.
Can I have more than one account?
No, each client can only have one CFD account.
Do you offer advice on what instruments to trade?
No, CMC Markets is an order execution firm only. We do however offer clients information on the current market via Dow Jones Newswires. This can be found on the Platform by clicking on the 'News' icon. This material is for general information only and is not intended to provide trading or investment advice or any personal recommendations.
I'd like someone to deal on my behalf. Can I appoint a Power of Attorney to trade for me?
This option is now available, please contact amt@cmcmarkets.com.sg for more information.
How can I limit my risk when trading?
It is impossible to eliminate all your risk. To minimise your losses, you can consider using Stop Losses so that trades are closed before your losses exceed a certain level. (Please remember that Stop Losses are not guaranteed). In addition, please bear in mind when trading with CFDs that the lower the optional margin levels you use for a transaction, the higher the risk.
Will I receive statements?
You can generate your own statements any time you like from the Account window in the History tab by filtering according to the date. This can then be exported into a PDF file for saving or printing.
How can I view the history of my activity and trades?
You can see your entire trading and payment history by opening the Account window and clicking on the History tab.
What are your contact numbers for customer service?
Please contact our Customer Service Team on +65 6559 6000 or via email at customerservice@cmcmarkets.com.sg. We are available 24 hours a day from Monday to Friday, Saturday up to 5am, to coincide with global market opening hours. You can also log in to use the live chat function on your trading platform.
I'd like to close my account. How can I do this?
Please contact our Account Management Team in writing, either to amt@cmcmarkets.com.sg or to our registered address. You will need to provide your full contact details and your account number. We will endeavour to contact you by phone to confirm your closure; if we cannot contact you by phone we will always send you an email. You may need to reply to that email to confirm your closure request.
What is the CMC Markets’ complaints procedure?
If you would like to express dissatisfaction with any area of service from CMC Markets and would like to formally register this complaint, please read our Complaints Handling Procedure for more information.