Privacy Statement

Your privacy is important to us. Our goal is to maintain your trust and confidence when handling personal information about you. This Privacy Statement explains how CMC Markets collects personal information about you and then maintains, uses and discloses that information. It also provides some detail about the rights that Singapore customers have in respect of their personal information.

CMC Markets Singapore Pte. Ltd. or its related corporations or associated companies (individually or collectively, “CMC Markets”) administers this website as part of CMC Markets group.

Your Consent

By accessing this website you consent to the terms and conditions of this Privacy Statement and to CMC Markets collecting, maintaining, using and disclosing personal information about you and provided by you or by another person as described below.

Personal Information

When you ask for information about CMC Market's products and services, when you access and use this and other CMC Markets websites or when you submit an application to open an account with CMC Markets or in your other interaction with CMC Markets, you will be providing entities within CMC Markets with your personal information.

CMC Markets will also maintain records of all transactions and activities on accounts you have with CMC Markets, including details of contracts traded and margin requirements made in accordance with the Terms of Business governing your account. During the course of your relationship with CMC Markets, we will also gather information about products and services provided to you.

When assessing your application, CMC Markets may also collect information about you from publicly available sources such as company registers.
A Singapore customer may at any time, upon request and subject to our approval, gain access to the information that the CMC Markets holds about him or her in accordance with the laws of Singapore as further described below.

Telephone Conversations

CMC Markets may record telephone conversations between you and persons working for CMC Markets. Such recordings, or transcripts from such recordings, may be used to resolve any dispute between you and CMC Markets.

Recordings or transcripts made by the CMC Markets of your telephone conversations may be destroyed under CMC Markets' normal practice, which is to destroy them usually, but not necessarily, two calendar months after the date of the conversation.

CMC Markets' Websites

The CMC Markets will also collect and hold information about you when you complete an online application or other type of form or access and trade your account through our websites.

We also collect statistical information about visitors to our websites such as the number of visitors, pages viewed, types of transactions conducted, time online and documents downloaded. This information is used to evaluate and improve the performance of our websites.

You should also be aware that we use cookies on our websites. A cookie is a small amount of data, which often includes a unique identification number or value that is sent to your browser from a website's computer and stored on your computer's hard drive. Each website can send its own cookies to your browser if your browser allows it. However, to protect your privacy, it is understood that your browser only allows a website to access the cookies it has sent to your computer.

When cookies are used on our websites, they are used to collect the statistical information referred to above in addition to allowing you to access your account on-line. When you access your account on-line a cookie will be created which uniquely identifies your computer and your username and password. This means that you do not have to re-enter those details each time you want to access your account on-line.

Most internet browsers are set up to accept cookies. If you do not wish to receive cookies, you may be able to change the settings of your browser to refuse all cookies or to have your computer notify you each time a cookie is sent to it, and thereby give yourself the choice whether to accept it or not. If you reject all cookies, you will be unable to access your account on-line. You can also delete cookies from your computer after they have been created.

Use by CMC Markets of the Information

The information requested in any application to open an account or any form completed by our customers is required to enable us to determine whether we will allow the customers access to our trading platform. That information, together with the information collected and maintained by CMC Markets during the course of our relationship with you, is required to keep you updated whilst you are a customer in relation to matters such as any transactions you have made, your margin obligations and the funds in your account, and possibly other activities of CMC Markets. CMC Markets also requires the information to manage and administer the products and services provided to you.

The information requested by us when you are accessing CMC Markets websites will and is to allow us to provide you with information regarding the products and services offered by CMC Markets.

We may also be required under the laws and regulations to provide your personal information to regulatory and government bodies from time to time in Singapore and other countries.

In addition to the Terms of Business you may be subject to as a customer of CMC Markets, CMC Markets may also disclose your personal information to :

CMC Markets may use your personal information for:

CMC Markets endeavours to take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

What are your rights?

You need not give us any of the personal information requested by CMC Markets. However, without that information CMC Markets may not be able to open an account for you where the information is requested in an application form, or to provide you with any other services, information or assistance you have sought.
Should you have any questions or complaint about your privacy please contact us.

Access to Information by Singapore Customers

Singapore customers can request for access to any information CMC Markets holds about them by calling 1800 559 6000 (local) or +65 6559 6000 (overseas) or emailing customerservice@cmcmarkets.com.sg (or such other email address as we may publish from time to time). We will process your request usually within 14 days. If your request is complex, more time may be needed in which case we will seek to advise you of the extra time required.

There is no fee for requesting access to your information, although CMC Markets may charge you the reasonable cost of processing your request.

In some circumstances the law may allow CMC Markets to deny you access. In such a case we will explain to you the reason for refusing access.

Correction of Information

We ask that you promptly notify us of any changes to the personal information that CMC Markets holds about you. This ensures that your personal information is up to date and enables us to keep you informed of the continuing circumstances of your account, your margin obligations and your trading activities.

You may ask us at any time to correct personal information held by CMC Markets about you, and which you believe is inaccurate. Should we disagree with you as to the accuracy of the information, you may request that we attach a statement to that information noting that you consider it inaccurate or incomplete.

Amendments to this Privacy Statement

CMC Markets may make changes to this Privacy Statement at any time and from time to time for any reason. This Privacy Statement is not intended to, nor does it create any contractual rights between CMC Markets and you. If you do not accept to be subject to this Privacy Statement, you should leave our website immediately.

1 August 2011